Privacy Policy

Dailey Computer Consulting, Inc.
Effective Date: 9/1/2025

Introduction
Dailey Computer Consulting, Inc. (“Dailey Computer Consulting,” “we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or participate in our SMS messaging program.

Information We Collect

Personal Information
We may collect personal information that you provide directly to us, including but not limited to:

  • Name and contact information (email address, phone number, mailing address)
  • Account credentials and authentication data
  • Billing and payment information
  • Company name and business information
  • Service preferences and settings
  • Communications history with our support team
  • SMS opt-in data and consent records

Automatically Collected Information
When you interact with our services, we may automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data and service interaction logs
  • System performance and diagnostic data
  • Cookies and similar tracking technologies

How We Use Your Information
We use the information we collect to:

  • Provide, maintain, and improve our services
  • Send service-related communications and alerts
  • Process transactions and billing
  • Respond to customer service requests
  • Send SMS messages for which you have opted in
  • Ensure security and prevent fraud
  • Comply with legal obligations
  • Analyze usage patterns to improve our services

Protection of Personally Identifiable Information (PII)
We will not share, sell, or rent your Personally Identifiable Information (PII) to third parties for marketing purposes.

Your personal information is never sold, rented, or shared with third parties for their independent marketing or promotional purposes. We value your trust and are committed to protecting your privacy.

SMS-Specific Privacy Protections

SMS Data Protection
No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties except as necessary to deliver our SMS services.

Limited SMS Data Sharing
We will not sell, share, or rent your SMS opt-in information to any third party for any reason other than to deliver the specific services associated with the campaign. However, we may share your personal data, including your SMS opt-in or consent status, with third parties that assist us in providing messaging services, such as:

  • SMS platform providers
  • Telecommunications carriers
  • Technical service providers who help deliver text messages
  • Vendors who assist in maintaining our SMS infrastructure

These service providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, but only for the following purposes:

  • Payment processing
  • Cloud storage and hosting services
  • Customer relationship management
  • Technical support services
  • SMS message delivery and management
  • Analytics services (in aggregated form)

All third-party service providers are required to maintain the confidentiality of your information and are prohibited from using your personal information for any purpose other than providing services to us.

Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication protocols
  • Employee training on data protection
  • Incident response procedures

Your Rights and Choices

Opt-Out Rights

  • SMS Messages: Text STOP to any message to opt-out of SMS communications
  • Email Communications: Use the unsubscribe link in our emails
  • Account Data: Contact us to request modification or deletion of your account information

Access and Control
You have the right to:

  • Request access to your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal requirements)
  • Object to certain processing of your information
  • Request data portability where applicable

Data Retention
We retain your personal information only for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records for analysis and/or audit purposes

SMS opt-in consent records are maintained in accordance with applicable telecommunications regulations.

Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect, use, disclose, and sell
  • The right to delete personal information (with certain exceptions)
  • The right to opt-out of the sale of personal information (Note: We do not sell personal information)
  • The right to non-discrimination for exercising privacy rights

International Data Transfers
If you access our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.

Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by:

  • Posting the new Privacy Policy on our website
  • Updating the “Last Updated” date at the top of this policy
  • Sending notification through our services or via email for material changes

Contact Information
If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Dailey Computer Consulting, Inc.
2132 Lawrence St.
Port Townsend, WA 98368

Email: support@daileycomputer.com

Phone: 360-643-0072

For SMS-related privacy inquiries, you may also text HELP to our SMS number or contact our Customer Care team.

Compliance
This Privacy Policy is designed to comply with applicable privacy laws and regulations, including but not limited to:

  • Telephone Consumer Protection Act (TCPA)
  • CAN-SPAM Act
  • California Consumer Privacy Act (CCPA)
  • General Data Protection Regulation (GDPR) where applicable

By using our services or participating in our SMS program, you acknowledge that you have read and understood this Privacy Policy.

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